Pilot-stage draft
Terms of service
The simple rules for the Digital Front Desk pilot. Short on purpose.
Last updated 28 October 2026
The pilot
The pilot is free for 4 weeks and is offered by the Digital Front Desk pilot team. Nothing is charged automatically. Any pricing after the pilot is agreed with you before it ends.
Bookings are the merchant’s
The merchant confirms every booking and remains responsible for their products, prices, availability and policies. Digital Front Desk holds a place and passes the request on; it does not make the final decision for the merchant.
What the AI front desk can and cannot do
The AI front desk can make mistakes. It answers only within the rules and information the merchant has approved, and hands over to the merchant when it is unsure. Please check what matters.
No payments
We do not take, hold or process payments or card details. Money passes directly between the merchant and the guest.
Acceptable use
Do not use the service for anything unlawful, to send spam, to deceive guests, or to attack or overload the service or other people’s data.
As-is during the pilot
During the pilot the service is provided as is, without guarantees of availability or accuracy, and to the extent the law allows we are not liable for losses arising from its use.
Stopping
Either side can stop at any time, for any reason. On request we delete the merchant’s pilot data, as described in the privacy policy.
Contact
Use the pilot request form and we will reply within one working day.